If you live in the UK orders are expected to arrive between 1-2 working days after they have been dispatched. If you live outside of the UK orders are expected to arrive between 5-10 working days after dispatch. Our current processing time is 1-2 working days. Please check our shipping page for more info about current delays.
Unfortunately our standard delivery does not include tracking. If you'd like your order to be posted with tracked shipping, please ensure that this option is selected at checkout before purchasing. If you've purchased tracked shipping and haven't already received your tracking number, please contact us at firstname.lastname@example.org.
In the unlikely event that your order doesn't arrive within the specified time frame please contact us at email@example.com. We'll be more than happy to help. Please also check our shipping page for current delays.
If your order arrives damaged, faulty or isn't what you ordered, please contact me at firstname.lastname@example.org with a photo of the issue and we'll get that sorted for you as soon as possible.
If you've made a mistake or given us the incorrect delivery address please contact us at email@example.com immediately so that we can rectify this before your order is shipped out.
If your order has already been shipped I can only offer a refund/ redelivery to the correct address once the order is returned back to me.
We aim to provide excellent quality products. However, if you are unhappy with one or more of your items we do have a 30-day return policy. You have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send out instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Buyers will be responsible for any loss in value caused by the return. Buyers will also be responsible for the return shipping cost unless the product is incorrect/ faulty. The fastest way to exchange an item is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Buyers are responsible for any customs fees and import taxes which may incur.
We don't currently offer a framing service, all of our art prints are posted without frames. We've written a handy blog post on where to buy the perfect frame plus some framing tips. Click here to read. I'f you'd like more info on framing please contact us at email@example.com
We offer a range of personalised prints here. Please note than only prints outlined here can be personalised. We are not currently taking on any custom orders.
Our maximum print size is 420 x 594mm (16.5 x 23.4 inches). We are unable to print any larger than this. If you require artwork printing at a custom size please contact us at firstname.lastname@example.org.